In some cases, it is advantageous for a business to conduct all operations in-house. In others, it can make more sense to outsource one or more operations to a service provider that specializes in that operation. Here are four services your company can outsource.
1. Information Technology (IT) Management
IT management services range from basic technical support to assistance with specific software needs. IT professionals are proficient with a wide range of software and hardware, which means they’ll be able to assist your employees with almost any issue. If your IT service provider does have trouble solving an issue, he or she should have access to resources that will help solve it. You can also access these services from anywhere, no matter where your company is based. For example, you can hire cloud support Boston even if you live in Milwaukee.
2. Human Resources (HR)
HR is another service that can be outsourced, though to what degree is up to each company that chooses to do so. Most companies tend to only outsource the hiring aspects of HR, rather than any internal procedures that fall under HR’s jurisdiction. Companies will often work with recruiting firms to find good candidates for open positions so the bulk of the work related to contacting and vetting those candidates rests on the recruiters’ shoulders. The company itself typically takes over once the recruiting firm provides the most qualified candidates.
3. Customer Service
Due to phones and the internet making remote contact between customers and companies more common, it’s also becoming more common to outsource customer service. Make sure you develop your customer service strategy in-house and provide information to the service provider about your products or services and instructions on how to interact with customers. Then employees of the firm can take calls, answer emails, interact with customers on social media and run video and text chat programs for you.
One of the most frequently accessed outsourcing services is accounting. It’s particularly important to outsource if you and your team aren’t confident in your financial expertise. It’s far easier to outsource this expertise than to try to learn everything yourself. Hiring an accountant ensures that your business runs efficiently and cost-effectively and that it remains in compliance with financial laws and standards.
Companies outsource services for a variety of reasons, including resource availability, operations costs and time management. You can review your employees’ tasks and your budget to determine whether it would make more sense to continue to run certain operations in-house or to try outsourcing.