In recent years, the Indian call center industry has expanded rapidly. Many corporations in industrialized countries like the United States, the United Kingdom, Canada, and Australia outsource human resources and complete call center solutions, including call center training solutions, to India due to relatively inexpensive and effective labor.
Are you searching for India’s best call center telephony solutions? If so, below is a list of the most reputable complete call center solutions vendors in the country.
Zendesk is a reputable cloud-based call center telephony solution provider. Zendesk is simple to use and is highly recommended by users worldwide. Zendesk can be accessible anywhere and on any device because it is cloud-based.
Aavaz is a part of Tekege Solutions Pvt. Ltd., situated in the United States. Aavaz customizable call center telephony solutions users with an economical incoming, outbound, and hybrid call center platform.
Scalability is built into Aavaz’s software. It contains a wide range of features geared to the specific needs of marketing, sales, and customer service departments.
In a nutshell, Aavaz functions as your web-based contact center, making it one of the best call center telephony solution providers in India.
3. Genesys PureCloud
Genesys PureCloud is an all-in-one cloud call center telephony solution. It helps users manage multichannel consumer contacts as if they were one discussion. It is a simple call center telephony solution for managing all communications such as phone, chat, email, social media, and much more.
CallHippo is a refined simple-to-use VoIP-based Virtual Phone System yet. It has a robust connection, audio quality, and customer service. Plus, it supports easy connectivity with platforms like Zoho CRM PLUS, Pipedrive, Zapier, and others.
Ameyo call center solution is a product of Drishti-soft Solutions, which was launched in 2003 in Gurgaon. Ameyo is an all-in-one communication software solution that handles end-to-end customer journeys and continuously provides great customer experiences.
It is an IP-based On premises call center solutions that is both powerful and adaptable. It allows you to have personalized contact with each consumer across numerous channels, elevating customer engagement.
6. Zoho Desk
Zoho Desk is a call center telephony solution hosted in the cloud. Zoho Desk supports a variety of telephony providers and phone bridge connections.
You can make and receive phone calls without a phone. The software preserves communication history, allowing customer service representatives to review earlier talks. It also allows you to create rules that automatically turn missed calls into tickets. This will aid in assigning all phone calls to a specific agent for each department.
7. Universe Call Center Software
Universe Call Center Software, based in Delhi, developed Alliance Infotece. The Alliance Call center telephony solution includes all of the features of a modern call center. This includes inbound call handling for customer care and outbound call handling for telesales and order management, technical support, directory service, debt collection, and customer follow-up applications with process-based flexibility.
8. Dialarindia Call Center Software
Dialarindia was founded in Jaipur by Avyukta Intellicall Consulting Pvt. Ltd. They offer call center telephony solutions to their customers. Avyukta Intellicall’s strong domain expertise and vast technical abilities enable it to provide high-quality IT solutions and services to valued call centers and BPOs. Customers worldwide rely on Avyukta Intellicall for innovative, effective, and high-quality call center services.
9. Cisco call center solution
Cisco call center solutions is a unified omnichannel contact center system rich in analytics easily deployed and operated from the cloud. It is accessible for all sizes of contact centers.
Cisco provides one of the best-in-class solutions in practically every area of business technology. Cisco platforms equip contact/call center representatives with their resources to provide an exceptional client experience.
Cisco contact/call center training solutions have never been easier to wow clients and develop long-lasting customer connections, from intelligent call routing and omnichannel assistance to accurate reports and call recording.
Five9 is a major cloud contact center software vendor, serving thousands of clients and assisting enterprises of all sizes in transitioning from premise-based software to the cloud.
Using the power of Five9’s Practical AI, you can create individualized customer support experiences through the phone, web, chat, and more.
Five9’s best-in-class artificial intelligence automates conversations and assists your live operators, lowering support costs while providing a more conversational service experience. It’s like having a completely new international team that speaks hundreds of languages and streamlines your most crucial business operations.
With CallFire’s Cloud Call Center, you can ramp up your outbound dialing. Upload your contacts, and CallFire’s Power Dialer can link your sales reps to live leads in minutes. CallFire can call up to four phone lines per agent and leave messages on answering machines.
CallFire saves time by filtering out busy signals, incorrect phone numbers, and answering machines. Agents concentrate on speaking with real consumers, resulting in a 20-30% boost in efficiency over manual dialing.
CallFire’s free cloud VoIP PBX are easily scalable to maximize a lean startup team or to help increase enterprise productivity.
In emerging regions, Exotel’s full-stack call center outsourcing solutions connect numerous channels (& data) to digital media – applications, web UI, and more – for contextual & intelligent dialogues.
Exotel’s capabilities include communication APIs, an omnichannel contact center (Ameyo), and a conversational AI platform (Cogno AI). Exotel was founded in 2011 in India, Southeast Asia, the Middle East, and Africa.
Ozonetel Communications, situated in Canada, powers Kookoo. They have an office in Hyderabad, India. You will find various call center training solutions to meet your needs.
When selecting On premises call center solutions, you must be clear about the business’s current and future needs. While all the call center solution providers are considered the top players in India, Aavaz is the vendor that stands out the most.
Aavaz offers customizable call center customer service solutions, including call center solutions and cloud, depending on your convenience. Contact Aavaz today for all your telephony needs!